01 What you can do
Every Chatix user has a small toolbox of one-tap actions baked into every conversation. None of them require an account, an email, or a 30-step support ticket.
02 How moderation actually works
Moderation on Chatix is a partnership between AI and human moderators on call 24/7. The combination matters: our AI catches the obvious stuff at scale and in real time, humans handle the cases that need judgment. AI screens first, a person makes the call — never the other way around.
- Real-time slur and threat filter, on by default for everyone.
- Image scanning for nudity and graphic violence before delivery.
- Spam pattern detection — repeated DMs, off-platform links, scam wording.
- New-account behavior models — bots and grief accounts are flagged early.
Every report routes to a real person — never an inbox. Our moderators work in three regional shifts so there's always coverage. The average response time for a report is 2 minutes 14 seconds. The slowest 5% still resolve in under 15 minutes.
03 What you should never share
Anonymous chat works because identities stay separate. The most common safety incidents happen the moment someone gives up information that connects their chat identity to their real life.
04 Under-18s aren't welcome
Chatix is 18+. Signup is age-gated, IPs from accounts that are flagged as underage are blocked, and we run an active under-age detection program based on language patterns and reported accounts. If you encounter someone who you believe is a minor, use the "Underage user" report category — these go to the top of the queue.
05 If you or someone is in crisis
Chatix isn't a crisis service. If a conversation turns toward self-harm, abuse, or immediate danger, please connect the person to a real resource. We surface a banner with local helpline numbers when our filters detect these signals.
06 Talk to our safety team
For anything urgent, write to [email protected]. A real person reads every email and responds within an hour. If it's a legal request, route it to [email protected].